FAQ

How long will my move take?

As with the cost, the duration of your move largely depends on the complexity and size of the move itself. It is difficult to provide an estimated average time for all moves since every move is different and we can provide such estimates only after knowing your exact requirements. However, just to provide an idea, a simple and small-scale move such as that of a studio apartment typically takes between 1 – 2 days and a complex and large-scale move such as that of a 5-bedroom house typically take up to 3 weeks to complete.

Do you provide free quotations for moves?

Yes, all the quotations that we provide to our customers are free of cost. After you get in touch with us, we ask you for your moving requirements and analyze them before sending a team to inspect the move. Once this process is complete, we provide you with an accurate and free-of-charge quotation for the move including a breakdown of all the costs so that you can choose to add or remove services as you need.

What do your costs cover?

When you receive a quotation from us, we provide you with a detailed breakdown of the costs of each service that you will be receiving as well as hourly charges for the labor. There are no hidden or additional costs associated with our moves and therefore, you can get an exact breakdown of what our costs cover from the quotation. In general though, our complete relocation package covers planning, scheduling, packing, furniture disassembly and reassembly, vehicle removals, pets removals, unpacking, loading, transporting, labor costs, truck rent, and redecoration costs.

How much will my move cost?

There is no definitive guide to how much a moving job will cost without knowing your exact requirements. Moves that are complex and large typically cost much higher than moves that are simple and small (like a 1-bedroom house or a startup business). However, regardless of what the complexity or size of your move, our aim is to provide you with competitive prices that are within your budget and do not break the bank.

Do you charge a fixed price or per hour?

We provide our customers with the flexibility of both fixed price and per hour quotations. When you book a move with us, we provide you with a quotation for both our hourly rate and a fixed price for the entire move. It is completely up to you to choose whichever payment mode is more suitable for you depending on your exact requirements and budget.

Do you charge for cancellations?

No, we understand that emergencies can happen and that there are occasions when you need to cancel your booking. This is the reason we never charge you for cancellations. We encourage our customers to let us know as soon as possible about the cancellation though.

Do you operate on weekends and public holidays?

Yes, we operate on the weekends and all public holidays since we recognize this is one of the best times of the year to move. However, we recommend our clients to make advanced bookings for such days since there are a lot of moving requests that we receive during the holidays.

How early should I book my move?

We recommend our clients to make a booking for their move at least a month before they plan on moving. Even though we entertain short-term bookings, we cannot guarantee that you will find an available time slot with us during a last-minute booking. Therefore, it is recommended to book early and in advance so that everything can be coordinated and customized according to your exact requirements.

Should I be available when you pick up my belongings?

It is not necessary for you to be available when your belongings are picked up from your old location but we recommend you to be there to coordinate any last-minute activities and/or let us know if you have any special requests at the time. However, if you want, our team will safely and securely move all your belongings even without you being there.

Do I have to disassemble my furniture before you move it?

Furniture Removal Sydney specializes in disassembly, assembly, and transportation of furniture as part of our furniture removals services. Therefore, unless you want to and have the required experience, we recommend that you choose our furniture removals services that include dismantling, disassembling, packing, transportation, and reassembling of your furniture.

Do you move pool tables?

Yes, pool tables are classified under home and office furniture which comes under our domain of furniture removals services. We have experts who are skilled with the knowledge and experience of disassembling and moving furniture such as pool tables who handle the move for you. They take great care while packing and transporting your pool table to ensure that it reaches its destination safely.

What are my payment options?

Knowing that each customer will have a preferred method of payment, we provide diverse payment option to all our clients. For making the payment for your move, you can pay us by cash, by pay order, by bank transfer, or by credit card. Each payment method has its advantages and drawbacks and therefore, we leave the choice of payment options up to you completely.

Do you provide services for moving plants?

Yes, we provide services for moving your plants to your desired destination. We understand that plants are fragile and need extra care for moving which is why we have plant removals experts on our team who are well-equipped with the knowledge of packing and moving plants. We use special boxes and materials for this purpose to ensure the safety of all your plants.

Do you move office furniture?

Yes, our experienced team is skilled at handling office furniture including office chairs, executive desks, conference room tables, and workstations. We disassemble all your furniture carefully and pack the various components together with their screws, bolts, and labels to ensure that they can be easily reassembled upon arrival at your new office.

Do you move pianos?

Yes, as part of our furniture removals service, we cover the move of pianos. We take great care when handling fragile furniture items such as pianos to ensure that they are transported with utmost care. We make use of cushioned walls inside our truck as well as extra-thick blanket covering on your pianos to ensure that your pianos are moved without damage to the new location, even when the truck goes over bumps and speed breakers.

What value-added services do you provide?

At Furniture Removal Sydney, our objective is to provide you with great value for your money. This is the reason we offer a wide range of value-added services, free of cost. Our value-added services include no cost for stairs (up to the first level), free packing materials, free planning and scheduling services, free furniture disassembly and reassembly, and free redecoration services.

Do you cover all areas within Sydney?

Yes, our network of offices and trucks across Sydney enable us to ensure quick and reliable moving services through the state of Sydney. Regardless of which area are you located in, we have the movers and resources available to cover your move in no time. When you make a booking with us, we provide you with accurate estimates of how long our team will take to arrive at your doorstep and complete your move to any area within Sydney.

What removalists services do you provide?

We provide the complete range of removalists services that cover all kinds of move within Sydney. Our variety of services include home removals, office removals, furniture removals, packing and unpacking, loading and unloading, transportation, and redecoration. For clients that are looking to move their home, our house removals services are recommended whereas for small and large sized businesses, we recommend our office removals services. Our complete relocation services help you enjoy a stress-free moving experience by taking care of everything during the move for you.